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Trash & Vault

Customer-facing documentation for onboarding, deployment, storage providers, AI providers, and migration planning.

Trash & Vault

Status: PUBLISHED Last updated: 2026-05-05 Applies to: All plans

What it does

When you delete an asset it moves to the Vault (Trash) for a grace period before being permanently removed. You can restore it any time during that window, or empty it early to reclaim storage immediately.

When to use it

  • Recovering an asset deleted by mistake.
  • Permanently removing files you are certain you no longer need.
  • Auditing what has been deleted by your team in the last 30 days.

Step-by-step

Restore an asset

  1. Open Trash in the sidebar (under the Assets group).
  2. Find the asset — you can browse the paginated list or look at the Deleted timestamp on each card.
  3. Click the Restore icon (↩) on the asset card.
  4. The asset reappears in its original folder in your library.

Permanently delete an asset

  1. In the Vault, click the Burn icon (🔥) on the card.
  2. Confirm the warning — this is irreversible.
  3. The asset is removed from storage and does not count against your quota anymore.

Empty the Vault

The Vault auto-empties when items reach their retention age. To empty it manually:

  1. Click Empty Vault at the top of the Trash page.
  2. Confirm. All assets in the Vault are permanently deleted at once.

Tips & limits

  • Retention window: 30 days by default on all plans. Enterprise plans can extend this through Settings.
  • Each asset card shows Days remaining so you know how much time you have before auto-deletion.
  • Deleting a duplicate from the Duplicates page sends it to the Vault — check here if you need to recover it.
  • Vault assets still appear in the audit log under asset.deleted; restoring them logs asset.restored.
  • Storage quota is not freed until the asset is permanently deleted (either manually or by the retention sweep).

Troubleshooting

ProblemCauseFix
Asset is not in the VaultIt may have been permanently deleted before the retention window.Check the audit log under Settings → Security → Audit log.
Restore failsNetwork error or the original folder was also deleted.Refresh and try again; if the folder is gone, the asset is restored to the root library.
Vault says 0 items but storage hasn't droppedStorage updates asynchronously.Reload the page or wait ~30 seconds.

Related

Source: customer-docs/features/vault.md